Mastercycler Service

Absolute Confidence

To ensure your thermocycler is operating consistently at peak performance and to guarantee reproducible results over an extended period of time, we offer service programs to meet your needs. Our maintenance service is a prerequisite for temperature verification of the cycler. The exact reaching of defined temperatures during the PCR process is critical for reproducible results.
Our certification services can support your Quality Management requirements by Installation Qualification (IQ) and Operational Qualification (OQ) in accordance with manufacturers’ specifications to guarantee you the precise function of the instrument. With our Performance Plans options we will make sure that your instruments are in good working condition by professional maintenance and certification service from the manufacturer.

Preventive Maintenance

Eppendorf offers a choice of preventive maintenance services and service agreement options for consistent instrument performance and confidence in safety.

Global Mastercycler^® Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!

Our new comprehensive service agreements

"AdvancedCare" includes a full annual preventive maintenance service program for assured instrument reliability and uptime; 20 % discount on parts, labor and travel; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
"PremiumCare" includes a full annual preventive maintenance service program for assured instrument reliability and uptime; unlimited travel, spare parts and labor on repairs included in the agreement; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period

Our preventive maintenance only services

"Preventive Maintenance" includes all preventive maintenance services to keep the instrument in accordance with the manufacturer specifications

Temperature verification

Qualification Services

Temperature verification of selected well positions and adjustment of the cycler block temperature if necessary is highly recommended to assure instrument consistency and accuracy. The temperature verification is a very accurate and precise method and meets all documentation and detection requirements in the laboratory.

IQ/OQ GxP: For customers working in regulated environments we now offer our specifically created and revised Installation Qualification and Operational Qualification services including GxP compliant documentation. These provide you with qualified assurance that your instrument is not only functioning correctly, but also in accordance with manufacturers’ specifications.

Qualification Services

Mastercycler^® Service Agreements

Service Agreement Ordering Information	AdvancedCare For assured instrument reliability and uptime	PremiumCare For assured instrument reliability, uptime and financial plannability
Mastercycler^®	0082 040 325	0082 040 320
Includes:
Full preventive maintenance	1/year	1/year
Software update (during annual maintenance, if applicable)
Priority Support*
Discount on parts, labor, travel	20 %	included
Parts, labor & travel included	-
Discount on additional services (e.g. IQ/OQ)	10 %	10 %

Info: Our service offers may differ by country. Please contact your local service representative for more information.

Mastercycler^® Preventive Maintenance Services

Preventive Maintenance Ordering information	Preventive Maintenance
Mastercycler^®	0082 040 260
External Checks and Maintenance
Cleaning of MC module
Visual check of housing
Cleaning of heated lid
Visual check of accessories
Internal Equipment and Fittings
Cleaning of internal parts and assemblies
Visual check of internal parts and assemblies
Visual check of electrical connection (incl. mains power)
Software update
Functional Check
LED, display and keyboard check
Check USB-interface
Check touchscreen
Check of thermoblock
Check of heated lid
Check of fan(s)
Temperature verification - with single-channel system
Temperature verification - with multi-channel system (if available*)
Memory
Evaluation of stored data
Documentation
Check List provided
Dated service sticker to confirm Eppendorf service